Join us for this practical, data-driven Masterclass where we break down exactly how CX leaders can connect their efforts to real business outcomes. We’ll show you how to speak the language of the C-suite and back up your strategies with numbers that matter.
What you’ll learn:
How to calculate Customer Lifetime Value (CLTV) and use it to quantify CX impact
The financial effect of reducing churn—and how to model it
How improving CX can lift Average Order Value (AOV)
Tactics for translating CX metrics into revenue-based KPIs your execs care about
Whether you're building a case for more investment in your CX team or looking to level up your strategic influence, this session will give you the frameworks and talking points to confidently prove: The ROI is in the retention.
