I’ve been in the support world for 20 years, starting on the front lines doing bench tech work and now focusing on leading teams + architecting systems.
My work centers on AI, automation, and integrations to make CX and EX smarter and more human.
I love helping people, and building better support experiences is how I get to do that.
(How long is an intro supposed to be and why am I overthinking it?😅)
Hey friends, I’m Nick and I like to help people.
It's wonderful to see, and be part of, growing communities like this dedicated to what we do.
