Nico B. Boyce

Commented on Hiring Zendesk Backend Experts for AI-Driven Custo...·Posted inJobs

This is a super great job listing in many ways. I'm saving a copy for reference when I'm listing roles.

Commented on Sharing Personal Essays from Nicoboyce.com That Do...·Posted inPromote It

but I'm trying to detach the company identity from my personality frankly so I can sell it in a few years if I decide to

Commented on Sharing Personal Essays from Nicoboyce.com That Do...·Posted inPromote It

Nico B. Boyce

oh yes if everyone agrees then why bother saying it

Commented on Sharing Personal Essays from Nicoboyce.com That Do...·Posted inPromote It

Nico B. Boyce

The goal is to ensure people who would hate me won't even bother clicking to create an ever more echoey chamber

Posted in Promote It·

Nico B. Boyce

Sharing Personal Essays from Nicoboyce.com That Don’t Fit on Deltastring.com

I don't see the value in setting up a mailing list for these things but I occasionally put pieces of writing here nicoboyce.com/essays which don't feel like they belong on the Deltastring.com site and there are a couple of new ones this week which someone may enjoy reading. Not really work related but more being an antisocial eco lefty queer millennial hacker type generally.

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Posted in Promote It·

Nico B. Boyce

Effortless Zendesk Configuration with Deltastring and AI Agent Integration Explained

This is how effortless Zendesk config is with Deltastring... linkedin.com/posts/nicoboyce_build-your-zendesk-from-the-ai-assistant-activity…?rcm=…&… this is a fresh Zendesk instance and no context Claude agent so you can see how the tool informs your AI agent about your conventions

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Commented on The Dangers of Having an Irreplaceable Person on Y...·Posted inPromote It

Nico B. Boyce

Yes I don't disagree in any regard but once the problem is identified it needs to be resolved and then prevented for the future

Commented on The Dangers of Having an Irreplaceable Person on Y...·Posted inPromote It

Nico B. Boyce

Anyone becoming irreplaceable needs to change or be moved on - it can do so much damage.

Commented on Fixing Dynamic Content Logo Issues in Multi-Brand...·Posted inPromote It

Nico B. Boyce

That's the pain we're trying to end with Deltastring definitely

Posted in Promote It·

Nico B. Boyce

Fixing Dynamic Content Logo Issues in Multi-Brand Zendesk Email Templates

Someone had a weird Zendesk problem. Multi brand setup, trying to use dynamic content to show the appropriate logo in the email template but it was broken and the ZD documents were no use. I've got a bunch of test instances, a Zendesk config management platform with an MCP, Claude tokens to burn. Can we figure it out? deltastring.com/2026/07/28/html-in-zendesk-dynamic-content-renders-in-email

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