Nico B. Boyce

Oh thanks for the mention Erica - yes do let me know if I can be helpful. Also a ticket-free support system is the future I think - it's an abstraction that doesn't add value now. The best ticketing system will be no ticketing

Thank you! It has kept me busy, hopefully it'll be useful to lots of people

In terms of the application, the core engine and the Zendesk adapter and the UI etc are all separate components so we're already testing this with other applications. For the key features we're talking fully automated migrations, logic testing, rules analysis, trigger simulation, version control, multi instance comparison and deployment, all the stuff which is difficult to do for businesses without a dedicated Zendesk engineer

That's a big question hard to answer in a few lines! I've had a little library of utility scripts doing regular jobs for a long time (just .py files I can run on the command line) and a couple of years ago I tidied these up and packaged some into a gui application with Beeware but also I have long been a fan of Salto and I spoke to those guys about having some sort of layer where objects could be updated in bulk and deployed in a friendlier interface anyway I make my living with the implementation and migration projects, sometimes custom apps and integrations, so this internal tool is something I've been adding to and maintaining for me and those who work with my business but yeah with Salto coming to an end I figured it was time to get my own tool out there in the world. It's not really a Salto replacement because it's geared more towards people who are Zendesk admins as a side duty, support leaders, ops managers, not Zendesk specialists per se

someone with less of a migraine might have thought to put a link to deltastring.com/beacon

I'm so glad this is back but sorry it sounds like it has been a real crappy time

In other spaces I have had people quiz me on something I've mentioned or built or whatever and then they ran my answers through some gpt thing and published my ideas as their content. I would have written actually good content if they had asked. I've had people DM me follow-up questions on things (including "here's my code can you fix it") and then get real stroppy when I've given them my pricing for this kind of work even though they are from businesses you've heard of and could easily afford a few hours of me solving their issue. The worst honestly was one person again from a big brand who I think is absolutely lovely but they were not experienced at running a Zendesk and they were sending me so many questions about fundamental things it felt like they thought I worked for them. The message is don't dilute the value for the people who do contribute to your business/etc by giving in to those who want you to give it all away!