Experienced Technical Support Lead Seeking Senior Manager Role in SaaS or Enterprise Logistics (Remote Preferred)
š Hi Everyone ā putting it out there: I'm looking for what's next! I'm Olu Owoyomi and I've spent the last 8+ years in the trenches of technical support ā building teams, fixing broken processes, and being the person clients call when things get complicated. Most recently I've been Technical Support Lead & Implementation PM at Mountain Leverage, supporting 180+ global clients across SaaS and warehouse voice tech. What really drives me is working directly with customers ā helping them understand and embrace technology in a way that actually makes their jobs easier and more enjoyable. There's nothing better than watching a client go from frustrated to confident, or training a team that turns customers into genuine fans of the solution they're using. š Some things I'm proud of: š¹ Rebuilt a support department's processes from scratch ā cut handling time by 50% š¹ Managed full-cycle software & hardware implementations end-to-end š¹ Became the bridge between support, product, and engineering (you know the role š ) š¹ Built the kind of reporting that actually helps clients and internal teams What I'm after: A Senior Technical Support Manager role at a SaaS or enterprise logistics company where the team is growing and there's real room to make an impact. Remote preferred. If you know of something, are hiring, or just want to connect ā my DMs are open! Would love to chat. š Olu Owoyomi š linkedin.com/in/olu-owoyomi