Hiring Happiness Engineers for Remote Customer Support and Success Roles at Automattic

Happiness Engineers are the heartbeat of our customer experience, working directly with users to troubleshoot, problem-solve, and deliver the kind of support that turns frustrated customers into loyal ones.

This role goes beyond answering tickets. It takes genuine technical curiosity, sharp diagnostic thinking, and the ability to communicate complex solutions clearly and with care.

WordPress experience is a must, along with a technical mindset and a passion for solving problems that aren’t always straightforward.

Whether your background is in technical support, customer success, or web development, what matters most is that you dig into an issue until you find the answer and know how to bring users along with you.