Hiring Customer Success Engineers for WordPress VIP at Automattic – Remote US Positions

Customer Success Engineers are the technical backbone of our VIP enterprise relationships, working directly with our highest-profile clients to architect solutions, solve complex challenges, and ensure their WordPress platforms perform flawlessly at scale.

This role goes far beyond traditional support. You'll be the trusted technical advisor for major brands, publishers, and enterprises, diving deep into performance optimization, custom integrations, and strategic implementations that power millions of page views.

WordPress VIP expertise is essential, along with enterprise-scale thinking and a passion for solving the kind of intricate technical puzzles that come with high-traffic, mission-critical websites.

Whether your background is in enterprise technical consulting, solutions architecture, or high-scale WordPress development, what matters most is that you can think strategically about complex technical challenges while building lasting relationships with our most important customers.