Join Ben Foden, regional director at Helpfeel, for a hands‑on masterclass on August 20th at 12 PM PT / 3 PM ET. You’ll discover why a well‑organized knowledge base isn’t just about deflecting tickets—it’s the engine that powers effective self‑service, drives agent efficiency, and underpins every high‑impact AI initiative.
Ben will walk you through:
The anatomy of a future‑ready knowledge repository, from metadata and taxonomy to intuitive UX
How structured content accelerates AI training, ensuring chatbots and agent‑assist tools deliver accurate answers every time
Best practices for continuous knowledge governance, so your self‑service grows smarter and more reliable with each update
Real‑world examples from Helpfeel customers, illustrating measurable gains in deflection rate, CSAT, and time to value
Whether you’re launching your first AI pilot or scaling a mature self‑service program, you’ll leave with a clear roadmap to transform raw information into a strategic asset. Don’t miss this opportunity to learn from the team that’s redefining knowledge‑driven support.
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