Join Ben Foden, regional director at Helpfeel, for a handsâon masterclass on August 20th at 12 PM PT / 3âŻPMâŻET. Youâll discover why a wellâorganized knowledge base isnât just about deflecting ticketsâitâs the engine that powers effective selfâservice, drives agent efficiency, and underpins every highâimpact AI initiative.
Ben will walk you through:
The anatomy of a futureâready knowledge repository, from metadata and taxonomy to intuitive UX
How structured content accelerates AI training, ensuring chatbots and agentâassist tools deliver accurate answers every time
Best practices for continuous knowledge governance, so your selfâservice grows smarter and more reliable with each update
Realâworld examples from Helpfeel customers, illustrating measurable gains in deflection rate, CSAT, and time to value
Whether youâre launching your first AI pilot or scaling a mature selfâservice program, youâll leave with a clear roadmap to transform raw information into a strategic asset. Donât miss this opportunity to learn from the team thatâs redefining knowledgeâdriven support.
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