Aneesh

Hey all, recently we sat down and worked on a problem we kept hearing: VoC meetings that generate insights but never drive action. We just released a VoC Meeting Playbook and Template based on research with CX teams (thanks for participating here) running programs at scale. This covers centralizing feedback, quantifying business impact, prioritization frameworks, and accountability structures that actually get initiatives funded and completed. Would love to know your opinion and inputs on whether our research and insights correspond to what you have experienced, thanks :) VoC Meeting Template VoC Meeting Playbook

Wanted to share a resource we created: The Modern CX Transformation Playbook. It pulls together insights from leaders like Blake Morgan, Shep Hyken, and Dennis Wakabayashi - all focused on how companies that transformed CX didn’t follow playbooks, they wrote new ones. The ebook includes specific frameworks and a 90-day plan for teams that want to rewire CX into a growth engine. Link here if you’d like to check it out:https://lp.birdie.ai/cx-transformation-playbook

Hey all, We recently sat down with industry experts to talk about how they are building strategic CX from the ground up on Xpertsgarage. We will be sharing 4 episodes of Xpertsgarage Season 2. Some interesting conversations are coming your way this August. Here's what you can expect: https://youtu.be/maeMhQF0wB4?feature=shared

Hey folks! Inviting you to a Masterclass we are doing with the CIBC team about how they built their CX governance today 11am ET - https://www.linkedin.com/events/7341456929086443521/comments/

Heya fellow CXers! Inviting you to a Masterclass we are doing at Birdie AI, focused on shifting CX from cost center to a pivotal strategic function. The Challenge We All Face: Proving that customer experience investments drive business outcomes, especially in conservative industries where every dollar needs clear ROI justification. What CIBC Accomplished: As one of Canada's Big Five banks, their CX team now uses customer intelligence to influence product roadmaps, risk management strategies, and market expansion decisions. Session Focus (July 16th):

Speakers: Deepta Rayner (CX Measurement, CCXP, MBA) and Stephanie Leheta (CX Strategy, CXPA Global Board member) July 16th, 11 AM ET | https://lp.birdie.ai/masterclass-cibc-finance-cx

Hey Folks, sharing some insights and the complete episode we did talking about everything CX with Blake Morgan! Insights - https://www.linkedin.com/feed/update/urn:li:activity:7328830600075771905/?actorCompanyId=16165798 Episode - https://www.youtube.com/watch?v=q4f23LXGjao

Career Development Masterclass Alert! Join Sam Chandler (CX Leader @ Kustomer, Ex-Zendesk) for a Birdie.ai masterclass on becoming truly influential: "Become a CX Leader: Simple Steps to Influence" Sam will share how to:

April 29th | 1PM ET/10AM PT | Register: https://lp.birdie.ai/masterclass-sam-chandler

Hey everyone, How do you scale CX globally while turning support insights into revenue wins? That's what we are learning on Feb 18th, i.e., next Tuesday! Join Cami Ferreira (ex-Uber Eats Global CX Lead) and Jen Burton (Zendesk's Strategic CX Advisor) on Feb 18th for a practical masterclass on building CX operations that drive product excellence and business growth. Two perspectives. Zero fluff. Real insights. Register: https://lp.birdie.ai/masterclass-cx-cost-center-to-profit-engine