Jimmy Knight

Well, this was pretty cool to see! Excited to see The Wrong Way First resonating with folks. If you’re thinking about how to build better customer experiences or become a stronger leader in a growing business, come check it out: https://jimmymknight.substack.com

Hi everyone! I’m Jimmy – most recently VP of Customer Experience at Whatnot, where I led global support and trust & safety. Before that, I held CX and operations roles at Microsoft, Tesla, and Lemonade. I recently launched Catapult Partners, where I work with startups and fast-growing businesses to design customer strategies, integrate AI into support, and build high-performing teams. Excited to learn from this group and connect with others building standout customer experiences!