Hi everyone: in partnership with KnowledgeOwl, I’m teaching an Information Architecture Master Class for knowledge bases, help centers, and other docs sites in September and October. I’ve gotten frustrated with all the vague advice about having “good information architecture” in help centers but very little specific advice on what that means, so this is basically the class I wish I’d been able to find.
It’s a weekly 2.5-hour class beginning September 16th. We’ll be combining theory and concepts with direct, practical applications, including checklists, templates, and tools you can use for everything from reorganizing content hierarchy to improving your information scent.
This class is designed for anyone working on documentation, regardless of your docs tool set or experience. (And I can guarantee it’s not a KnowledgeOwl sales thing–the only references to KnowledgeOwl might be examples of concepts I share from my KO docs.)
You can use code NOTBORING to register for $900, which is roughly 40% off the official list price. Learn more and/or register here. Feel free to DM me with any questions!
