Hey all! I host a little podcast called The Not-Boring Tech Writer. This year I'm focusing on inviting guests who are writing documentation but wouldn't call themselves "technical writers", because so many of the most passionate documentation makers I know have no formal training in technical communications and are usually wearing some other job role title, and I've taken it as a personal mission to democratize the idea of who "does" technical writing. (You can hear a bit more passionate ramble about this here.) Most of my career has been spent as a support person writing documentation to help in my support roles, and I only officially started calling myself a technical writer a couple years ago, so the CX community in particular holds a special place in my heart. I know y'all are creating solid documentation, canned replies, etc., to make life easier or better, and this totally qualifies as technical writing in my book. I've been really hoping to get a couple CX folks on, but so far no one has materialized. If you or someone you know might want to come on the podcast to talk about the kinds of writing and documentation you're doing, please fill out our Guest suggestions form and give me your/their details!
Hi everyone: in partnership with KnowledgeOwl, I’m teaching an Information Architecture Master Class for knowledge bases, help centers, and other docs sites in September and October. I’ve gotten frustrated with all the vague advice about having “good information architecture” in help centers but very little specific advice on what that means, so this is basically the class I wish I’d been able to find. It’s a weekly 2.5-hour class beginning September 16th. We’ll be combining theory and concepts with direct, practical applications, including checklists, templates, and tools you can use for everything from reorganizing content hierarchy to improving your information scent. This class is designed for anyone working on documentation, regardless of your docs tool set or experience. (And I can guarantee it’s not a KnowledgeOwl sales thing–the only references to KnowledgeOwl might be examples of concepts I share from my KO docs.) You can use code NOTBORING to register for $900, which is roughly 40% off the official list price. Learn more and/or register here. Feel free to DM me with any questions!
