One final podcast for the year, Marian Jazbec, a former colleague at Nice; https://open.spotify.com/episode/4iXd1uC0eVYWhKxk6zdJad?si=9ffd45864cbb46e1 https://youtu.be/GNjZqrqI8qA
The latest My Favourite CX episode is out & it features Ty (CX Collective)! Ty had to put up with me enjoying a lovely seasonal cold (that is still the gift that keeps on giving) throughout our chat. Was a wonderful chat & also got me thinking, if you were a character in Severance, who would you be? https://youtu.be/Oaw3NFWcnRU https://open.spotify.com/episode/42YVMqlQmiAPHwBiB9D9H8?si=3ae85b92134e438d
If anyone is using Nice CXone (incontact) for their CC solution, I've just broken down their latest release; https://youtu.be/8YSlDFDMK_g
A new episode of #myfavouritecx dropped yesterday with David Wachs, who brings handwritten notes to the enterprise. This was a fun chat as a personal note is something that resonates. https://youtu.be/ond1h-SzCLc
Angel Funes joined me recently to record an episode of My Favourite CX. A delightful chat & an epic CX shared: https://youtu.be/HTDnB7PtNG8 Also on Spotify, iTunes, etc etc
