Ethan Walfish

My career ladder currently goes to a P6 - Principal Technical Support Representative. What's above that? I can theorize a Distinguished Technical Support Representative who is sorta in a combo IC and Evangelist role. Answering cases, going to conferences, on podcasts, etc. What do you think exists above a Principal Tier? Staff? Evangelist? Distinguished?

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Commented on Aligning Job Descriptions with Organizational Leve...·Posted inChatter

Ethan Walfish

Well that brings me to my next thought experiment...

Commented on Aligning Job Descriptions with Organizational Leve...·Posted inChatter

Ethan Walfish

Same, good friend of mine is basically career pro. They just want to answer cases, they don't want to manage people. And I'd be fucking happy to hire them to be 2x as productive as the next person on my team. Absolute queue crusher. How often does someone double the productivity of your next rep AND have a better CSAT rating?

Commented on Aligning Job Descriptions with Organizational Leve...·Posted inChatter

Ethan Walfish

Erica:

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