Just thinking of some of my own observations, this is definitely something that I see, considering my own work versus my team’s work, where they need to individually respond to tickets and write drafts. They use AI drafts for actual troubleshooting and drafting, but sometimes it is a lot faster just to be able to write the email yourself and send it than it is to go through the editing of AI and stuff like that.
For myself, I see a lot of time savings because I need to make a lot of slides and a lot of presentations and do a lot of investigating and things like that. It really helps just kind of gather and consolidate all of that information. For example, we just had our team day where our entire department came together, and I didn’t really have much time at all. I used Claude co-work to dump all of my thoughts, what I wanted to do, to make sure that everything went right, and it made the presentation and the deck for me. It saved me a ton of time on actually getting everything set up. That goes across the board for a lot of the slide decks that I need to make when it comes to either new proposals or things like that. The nature of the work really depends on it I think.
