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Bee

CX Systems Architect

Commented on Do Any Heads of Support Have Data Engineering Repo...·Posted inChatter

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GET THE DATA - but typically don't believe so

Commented on Customer Experience Review of 1Password Following...·Posted inPromote It

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Absolutely! Appreciate it 🙏

Commented on Reflections on a Wacky Theme and Lost Ending in Ou...·Posted inPromote It

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Enjoyed it as well 🙏

Commented on Introducing a Fun Keyboard Smash Website for Kids...·Posted inPromote It

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I recently read about someone doing this. Definitely had me interested!

Commented on Customer Experience Review of 1Password Following...·Posted inPromote It

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Recommend to watch at 2x if interested

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Customer Experience Review of 1Password Following Recent Price Hike Announcement

I've been meaning to do more CX reviews, but I haven't until now... Anyways, I recorded one yesterday on 1Password (as they were top of mind with their recent price hike announcement): https://www.beegagliardi.com/writing/1password-cx-review Let me know if you have any feedback or comments!

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Article on the Impact of Shadow CX and Its Challenges

In case it's helpful to anyone, I wrote an article on Shadow CX https://www.beegagliardi.com/writing/shadow-cx-massive-problem

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Commented on Join Our Masterclass Now – Registration Still Open...·Posted inChatter

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Damn, missed this one! Is there a recording?

Commented on Insights from Wistia's CEO: Founding, Streaming &...·Posted inPromote It

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Love this! Also, TIL that there's an entire podcast with these gems.

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Turning customer friction into flywheel