Ciaran Doyle

Hi all, We're hosting a small CX Exec dinner the Wednesday before ElevateCX NYC 🗽, so if you're in town we've love to have you join us. We already have a bunch of CX and Analytics leaders signed up, but there's a few spots left. No presentations, no pitches. Just a chance to connect with peers and hear what's working and what's not when it comes to CX. RSVP here: https://hubs.li/Q03Mylzl0

Last week, we did a blog on how Klarna reversed direction from replacing 700 customer service reps with an AI agent - and how they just announced they were making people a central part of their customer experience. We just did a blog with 2 data scientists talking about what went wrong, what this means for AI in CX, and some tips to get AI adoption right the first time. Check it out: https://hubs.li/Q039s1pX0