Neil Smith

Been a busy couple of months - I chatted with Lisa Painter from Kustomer for their CX Now podcast a couple of weeks ago: kustomer.com/resources/podcast/elite-tech-support-teams-protect-trust

I was on the Building Legendary Leaders podcast, talking about hiring for support teams: https://www.youtube.com/watch?v=pwEdaVab0Sg

I was a guest on Jim Saliba's "Building Legendary Leaders" podcast, where I was able to talk about how to hire for success in CX: https://www.youtube.com/watch?v=pwEdaVab0Sg

"We don't need burritos, we need space to clean up the mess you created..." 🤣🤣🤣 The fact this resonates with so many of us is neither surprising nor comforting

Hello friends - I'm hiring a US-based (remote or in-person in SF, NY or Denver) Director-level role to oversee our Premier Support business (2 managers and 12 ICs). This person will report directly to me. Ideal candidates will have strong tech skills and good experience managing support pros who handle high-ARR customers: https://iterable.com/company/job/?gh_jid=7015129