Valeria Kast

Commented on Seeking Experienced Support Ops Team Lead for Mult...·Posted inJobs

Hi Jess! I would LOVE to source some NorthAm candidates but as the majority of that team is based in Riga, Latvia i think it would be humanely hard to connect on a day to day basis. 🥲

Commented on Seeking Experienced Support Ops Team Lead for Mult...·Posted inJobs

Valeria Kast

Yes ideally they would be based somewhere in Europe to stay close to the local team's timezone. Salary is up for discussion as its based on what arrangement would we have with that selected person, contractor, fte, etc

Posted in Jobs·

Valeria Kast

Seeking Experienced Support Ops Team Lead for Multi-Platform Role

Hey everyone. I'm looking for a strong, experienced Support Ops Team Lead. I’m looking for someone who has led multi-platform environments before: Zendesk, Salesforce, Ada CX, MaestroQA, the whole stack. The role leads the team handling support content (internal KB and Help Center), tech ops and Jira workflows, troubleshooting customer issues, and owning our internal CRM systems. If you know someone who fits this profile, send them my way please! 😉

6Comments

Commented on US Senators Propose Bill for Right to Human Custom...·Posted inChatter

Valeria Kast

Show what though? Being from a country outside of the US myself, i find it to be such poor taste too 🤦‍♀️ Theres so much cringe in this bill its shocking 😂 😂 😂

Commented on US Senators Propose Bill for Right to Human Custom...·Posted inChatter

Valeria Kast

I feel like this is so not well thought through… 😂

Posted in Chatter·

Valeria Kast

US Senators Propose Bill for Right to Human Customer Service

What are your guys thoughts on this one if it passes: https://www.cxtoday.com/contact-center/us-senators-propose-bill-to-mandate-the-right-to-human-customer-service/

24Comments

Commented on CSAT definitely not all that. What do we think abo...·Posted inChatter

Valeria Kast

Doesn’t this remind you of simply a well thought through and more elaborate QA score..?

Seeking Experienced Support Ops Team Lead for Multi-Platform Role

US Senators Propose Bill for Right to Human Customer Service

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