I've figured out my newest project, and I'm going to write a book about people's careers in and out of support. If you'd like to participate (or know someone who has a great story), please consider filling out this form: https://form.typeform.com/to/t3zrBC0o
I love this. I'm trying to get my husband to fill it out. He started in customer service in the 90's and found his way into tech support then QA and is now an engineering manager 🙂