Experienced Support Leader Seeking New Roles in Scaling and Managing Global Technical Support Teams

Keiran Rice · 2026-06-19T10:03:38.866Z

Hello! I'm currently looking for new roles in Support. I'm a bit of a personality hire, but I am pretty alright at bootstrapping support teams from the first hire up to a global presence, building out tooling, automations, knowledge bases, and educational tools (e-learning, and in-app guided tours). On the flip, I currently manage 107 Technical Support Specialists globally, providing a 24/7 programme across 6 products - so a lot of experience in both scaling, and turning around functions. I'm based in London, England, and quite randomly, come with just shy of 7 years of Policing experience, so happy to support in any type of investigation really. You can find my LinkedIn here: Keiran Rice | LinkedIn (https://www.linkedin.com/in/keiranrice/)

Experienced Support Leader Seeking New Roles in Scaling and Managing Global Technical Support Teams | ElevateCX

15 comments

· Sorted by Oldest

Ashley
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would you maybe be interested in trust & safety roles, too? i feel like these are really starting to pop up more again, and need people with great support ops backgrouns.
👀1
jared
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Ashley Can you give some examples of trust & safety roles? Not asking you to job hunt for us, just less familiar with that category.
Ashley
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t&s is focused on content moderation and risk analysis (rather than produce/experience issues). it’s customer/user SAFETY/PRIVACY experience
👍1
jared
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(edited)·
sounds interesting
Ashley
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so things like: t&s ops management: instead of managing queue efficiency for helping resolve customer issues, you’re managing queue efficiency for content review policy ops: managing comms/content between legal, customers/users, and tools/knowledge resources t&s product ops: testing new features to understand how users might abuse it vs where users will get confused. appeals & escalation management: when content management goes wrong you correct.
Ashley
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right now there are tons of t&s roles popping up around ai governance and content moderation
jared
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Wow. I must be looking for jobs in all the wrong places. I haven't seen any of those but will adjust my search. Thank you.
Ashley
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i have a lot of friends in t&s and have a search set up for it bc of the jobs newsletter
Ashley
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so my feed is usually full of them
jared
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Keiran Rice sorry for co-opting your thread.
jared
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(edited)·
Ashley would you mind sharing one or two links with us for examples?
Ashley
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https://www.linkedin.com/jobs/view/4381895457/ https://www.linkedin.com/jobs/view/4424108124/ https://www.linkedin.com/jobs/view/4414195982/ https://www.linkedin.com/jobs/view/4406625725/
Ashley
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also recommend following alice https://www.linkedin.com/in/alicehunsberger/
jared
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Thank you!
Keiran Rice
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Super interesting! Not something I'd considered, but this seems like an amazing intersection of my experience - really appreciate you flagging this!
👍🏾1

Ashley
·
·
would you maybe be interested in trust & safety roles, too? i feel like these are really starting to pop up more again, and need people with great support ops backgrouns.
👀1
jared
·
·
Ashley Can you give some examples of trust & safety roles? Not asking you to job hunt for us, just less familiar with that category.
Ashley
·
·
t&s is focused on content moderation and risk analysis (rather than produce/experience issues). it’s customer/user SAFETY/PRIVACY experience
👍1
jared
·
(edited)·
sounds interesting
Ashley
·
·
so things like: t&s ops management: instead of managing queue efficiency for helping resolve customer issues, you’re managing queue efficiency for content review policy ops: managing comms/content between legal, customers/users, and tools/knowledge resources t&s product ops: testing new features to understand how users might abuse it vs where users will get confused. appeals & escalation management: when content management goes wrong you correct.
Ashley
·
·
right now there are tons of t&s roles popping up around ai governance and content moderation
jared
·
·
Wow. I must be looking for jobs in all the wrong places. I haven't seen any of those but will adjust my search. Thank you.
Ashley
·
·
i have a lot of friends in t&s and have a search set up for it bc of the jobs newsletter
Ashley
·
·
so my feed is usually full of them
jared
·
·
Keiran Rice sorry for co-opting your thread.
jared
·
(edited)·
Ashley would you mind sharing one or two links with us for examples?
Ashley
·
·
https://www.linkedin.com/jobs/view/4381895457/ https://www.linkedin.com/jobs/view/4424108124/ https://www.linkedin.com/jobs/view/4414195982/ https://www.linkedin.com/jobs/view/4406625725/
Ashley
·
·
also recommend following alice https://www.linkedin.com/in/alicehunsberger/
jared
·
·
Thank you!
Keiran Rice
·
·
Super interesting! Not something I'd considered, but this seems like an amazing intersection of my experience - really appreciate you flagging this!
👍🏾1