Hiring: CX AI Architect for AI-Driven Customer Experience and Support Automation at FYUL (Remote EU)

Hey folks! 👋 Sharing an opportunity that might be interesting for someone in this community. We’re hiring a CX AI Architect at FYUL (the company behind Printful + Printify). The role sits at the intersection of AI, customer experience, and support operations. The mission is to build what we call a “Resolution Engine” - designing AI conversation journeys that actually solve customer problems, not just deflect tickets. Think LLM orchestration, conversation design, AI-human handoffs, and turning support workflows into intelligent automation. (FYUL) A few things about the role: • Focus on LLM-driven CX systems (prompt design, guardrails, escalation logic) • Design bot → human transitions so agents get full context • Use data to improve containment, CSAT, and sentiment • Work closely with Support, Product, and Engineering It’s a Europe-based role and can be remote within the EU. If you know someone who lives in the world of AI + CX automation + support platforms (Zendesk / Salesforce / etc.), please send them this way: https://careers.fyul.com/jobs/7299771-cx-ai-architect Happy to answer questions or chat if someone is curious about the role.