Customer Experience and Support Operations Leader Open to Full-Time or Consulting Roles in B2B SaaS
Hi, my name is Betts and I need a job. Maybe you need someone to fix things or make your customer experience sparkle. Perhaps your processes have all gone to 💩 and you don't even know where to begin fixing them. I gotchu, Boo! I'm a customer experience and support operations leader with ~10 years in B2B SaaS (Vizit, Sendoso/Alyce, Alyce, Openly, Olark, Cultures for Health), and I'm open to both full-time roles and consulting engagements. What I bring:
Building support/CX teams and systems from zero to one
Change management through acquisitions, layoffs, and org restructuring
SLA and metrics rigor, plus AI adoption leadership
Experience leading international, cross-functional teams
I'm flexible on structure — happy to talk full-time Director/Senior Director-level roles or fractional/consulting work through my practice, Sarah J Betts Consulting LLC. Especially interested in mission-driven or behavioral health-adjacent work, but open to hearing about anything in support, ops, or change management. Feel free to reach out here or LinkedIn— happy to share my resume or hop on a call.