New Podcast Episode: Incident Response & Customer Support Insights

👋 fresh incident response x customer support podcast episode now live! I recently appeared as a guest on the Reliability Rebels podcast and had some great conversation with Amin, the host, around sustainable communication and collaboration practices in incident management, humanizing incident response, where AI fits in and more. He called the convo "a love letter to support" which definitely fits: these practices don't exist without support professionals guiding the customer experience. Episode linked in my most recent linkedin post. ❤️