Using Gen AI to Enhance Knowledge Base for Frontline Agents

I spoke recently with Leslie O'Flahavan, Principal of E-Write and expert on all things writing for customers. She had more than a couple of surprises, including how you can use Gen AI to build a knowledge base with frontline agents who might not be so comfortable with writing. Learn how to build a better KB, from your frontline on up: https://www.linkedin.com/posts/benfoden_i-had-my-mind-blown-by-leslie-oflahavan-activ[…]m=member_desktop&rcm=ACoAAAGKxrUBs4bGzXbdDfn3MkgbfnkP8Q2JOjg