Insights from CEO Interview: Customer Experience Opportunities
I interviewed a CEO and asked some tough questions about support. The result: I'm more positive than ever about the opportunity in CX. Why?
In this rapidly changing landscape, business that listens to customers can adapt and grow. Business that doesn't dies.
CEOs and leaders want to hear more from customer-facing teams than ever before so they can get bad news fast and act on it
Change is scary. It's easy to get stuck at the point of decision, but there are some great frameworks to support you. Darryl, my guest on this episode has a great framework you can use in your personal and work life.
Read the post: https://www.linkedin.com/feed/update/urn:li:activity:7401296728039092224/ Listen/Watch now: https://www.youtube.com/watch?v=jKE6sya-kYY Audio-only: https://www.buzzsprout.com/2421679/episodes/18279620