Supporting New Leaders in CX Ops: Tools to Help Make Better Decisions Early

Hey everyone, Ty here. Been in CX ops for a while, mostly working on the systems behind support. I keep running into the same thing… people move into bigger roles and now they’re the one making the call, but don’t really have anyone to bounce things off of. Most of my work has been cleaning that up after the fact. Been working on something to help people think through those decisions earlier. Starting to let a few people test it. If you’re in that spot, happy to share.