How to Turn Vague Content Advice into a 14-Factor AI and Human-Friendly Checklist

"Always write high-quality content" is useless advice — what does that even mean when the reader is an AI agent? New Support Stack episode with Dawn Perrott, AI Knowledge Manager at Fin. She's turned that vague instruction into a concrete 14-factor checklist you can run against any help article — the things that break AI retrieval and human comprehension at the same time (ambiguous references, missing alt text, steps buried in prose, headings that don't match how customers actually ask). Then she runs the whole check live as a single Operator prompt: what passes, what fails, and exactly what to rewrite. If you're pointing Fin at a help centre that was written for humans, this one's worth your time