I built a free support tools audit app and would love your feedback

I put together a little free Support tools audit app. You fill in some data about your support queue and tools (categories of tickets, time spent on them, tools used to resolve them, etc.) and this app creates a roadmap for improving your system. What tools need integrations, what docs need to be written, and what systems need better access to each other. If you use it (even with completely made up data), I'd love some feedback on it. balevine.com/free-audit-access