New Support Stack Episode: When to Use Fin Procedures vs. Your Knowledge Base with Brian Branca

New Support Stack episode: I sat down with Brian Branca, AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead). A customer told Brian's team they'd hit a *really* high resolution rate, then added "by the way, we haven't added any procedures yet." We also got into Operator now it's generally available. It'll take you from a blank canvas to a first draft in a couple of minutes (it built eight conditionals and the sub-procedures for me while I did the thinking). What it can't know is what your customers actually expect from you, so that still all yours. >> Watch Brian's first episode now <<