New Support Stack episode Brian Branca, an AI Conversation Designer at Fin, walks through what he actually does after a Procedure goes live. The Monitor filters that surface the right conversations (including the procedure filter that lots of people don't know exists), why he samples 25 a week rather than drowning in 500, and how tracker tickets let him stop fixing everything the second he spots it.
If you've ever set a Fin Procedure live and then quietly stopped looking at it, this one's for you