How Fin Used Operator to Quickly Investigate a Potential Feature Flag Leak

Someone at Fin got a worrying Slack message: a customer had used one of their internal feature flag names in a conversation. Had Fin leaked it? Dawn Perrott, AI Knowledge Manager at Fin, answered that in under ten minutes with Operator — searching every article, snippet, data connector, procedure step and guidance rule at once, then every conversation from that company. Turned out the customer had heard it from their CSM on a call. New Support Stack episode, and it's a good look at using Operator as a detective rather than a writer. I also throw in the trick I use to turn a conversation that went wrong into a simulation, so my procedures tell me when I've broken them. 📺 Watch it now!