Building a Professional Skill Set Beyond Empathy in Customer Experience Roles

Hey, hot take: “I’m empathetic and good with people” is not a differentiator in the CX space. The skills that make us exceptional are usually listed as personality traits, not as a professional skill set. I built something that actually shows what you're got at, and then gives you the vocab to take to your job (and the next one, and the one after that). https://www.customersupportexcellence.com/