The good conversations and good stories continue. New podcast out now. Gina Williams (Director of CX, Midland Radio) and I talked about how she went from 10% self service to 40% in under a year with her unique take on AI tool management See my LinkedIn post for comments and to follow me to get more like this in your feed: https://www.linkedin.com/feed/update/urn:li:activity:7397655541566722048/ Watch now: https://www.youtube.com/watch?v=KmI8knfVkfY Listen in: https://www.buzzsprout.com/2421679/episodes/18226778
