Will Taylor

The same for customers, but not sure how to ask that question

amazing! It will be cool to get a temperature check from your entire team and learn how they all think and talk about themselves

hahahaha. Being in customer delight could invite some really sarcastic comments especially if they hit social media and review sites

CX - I never thought about it that way. it is a literal way to express how your customers feel. Interesting

hehe yep names like these can divide a room!

some people love, others hate it

Jenny Ladd (née Chudy) shout it louder! How do you feel about names like Customer Happiness / Delight team etc. ?

What a great topic! And love that you called them a team member Ashley Parada. How do you refer to their role as well? Boldr's a BPO and we call everyone a team member, because we've found "agent" has the same dirty associations that are tied to a BPO. And I think we're pretty different to a typical outsourcing company. For me, contact center is alright and still different to call center (which I imagine your team member really doesn't liek!) -> and if a potential client asks me to build a call center I probably know they're not a fit for us.