Hopefully we all know more soon
Honestly wanted to know just because my partner is also hyper-aware of these crashes and wanted to send it to him! Thanks for double checking
(I see Reddit of course, but is there an actual source?)
What's the source for this?
Totally makes sense and no worries!
At the risk of self-promotion, that would be great 😅 totally deferring to Mercer here of course
I need to write a guide on copilot specifically, but for now here's some stuff we've written in the past:
Case study with Sendoso (sarah's old stomping grounds): https://dataland.io/customers/sendoso
A practical guide for CX leaders to prepare their data foundation to be used for AI: https://dataland.io/resources/2024-data-guide-for-scaling-cx
This topic is dear to me -- too much of non-CX leadership is focused solely on chatbot use cases
Thanks for the mention Sarah! mercer I can talk through the learnings we've had in deploying agent copilots for high-touch B2B SaaS + B2C contexts (to Jen's point - customers with higher ACVs / LTVs who have a dedicated CSM)
