You could reach out to Manley Feinberg, he does a lot of speaking engagements now but he ground up developed the CX vision for support at Build-a-Bear during their initial growth.
Ok, soggy walking is my new phrase. This was brilliant. I love how you gave a simple real world example of how this is relevant and offered suggestions for improvement. I am certainly going to use some of this in my current initiative! Thank you!
