Priscilla Brooke

A new episode of Happy to Help dropped today, and it features everyone's favorite coach, Coach Rios! We cover so much in this episode, and it's just such a fun time! We chat about how to prove your support team's value to your company and strategies for getting a seat at the table. Give it a listen: https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387

This week we dropped a new episode of Happy to Help! 🎉 If you haven't listened yet, I would love it if you did! This episode is with Craig Stoss and we talk all about practical uses of AI. We cover a lot of topics including where AI actually saves support teams time, how to get started with AI (if you haven't yet!) and what should stay human. It's a really great episode, especially if you feel behind the ball when it comes to AI. It's on all the podcast places! https://happytohelp.buzzsprout.com/2208836/follow

A new episode of Happy to Help is out! In this episode, I talk with Melody Wilding about psychology in the workplace. We cover why high-performing support professionals often struggle with people-pleasing, how to set boundaries without losing empathy, and she gives some practical mental frameworks for handling pressure and difficult conversations. If you're struggling with the mental load of customer support, I'd recommend making time to listen to this episode. 💚 https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387

This week's episode of Happy to Help is all about mindset in customer support and the impact it can have on the quality of our work in support. The always wonderful Sarah Caminiti joined me to discuss what a healthy support mindset looks like, how it shapes team performance and burnout, and what leaders can do to build environments where support professionals can thrive. Find it anywhere you get podcasts: https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387

The last episode of Happy to Help in 2025 is with the incredibly fun and wise Sarah Betts! We talked all about gift giving in customer support, and Sarah shared incredible insight about building a gifting strategy that is authentic, personal, and scalable! https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387

A new episode of Happy to Help dropped last week! I had Brittany Hodak on to talk about creating super fans for your brand or product. She has a ton of really great insight, but if you have ever struggled with how to approach apologizing in support, she has a really great process. It's worth checking out! https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387 We talk about apologizing at 45:44!

If you haven’t yet, be sure to check out the latest episode of Happy to Help! We explore urgency in support and how approaching a busy inbox with a sense of calm can lead to healthier support specialists, better support experiences, and happier customers. 💚 Check out the full episode: https://podcasts.apple.com/us/podcast/happy-to-help-a-customer-support-podcast/id1737479387