Hey! I am looking for a very specific type of guest for an upcoming Happy to Help episode. I figured I would throw it out here and see if anyone has a suggestion!
Recently, I have been thinking a lot about bad work environments. Specifically support teams in companies that don't value support, human connection, and investing in CX in general. I would love to talk with someone who joined a team that was not healthy and successfully working with leadership to transform the culture to one that cares about customers, invests in the health of their employees, and understands the value of human support.
Have you done that or know of someone who did? I am not looking for metrics as much as culture/value shifts.
Also, if you are interested in guesting on the pod (with a different topic), let me know!
