Steph Lundberg

Omg I actually really need this, you rock

Brooke is also exploring new opportunities, and is looking for customer support, product support, and technical support roles. She's also interested in (and in my opinion, more than ready for) Lead roles. If you are hiring for any of the titles above or have seen any good roles around Supportlandia, please comment or DM Brooke directly!

Rachel is interested in exploring her next opportunity! She's targeting customer success, onboarding specialist, or support ops/project management roles. I highly recommend her (if I was hiring, I'd hire her in a heartbeat). If you are hiring for any of the titles above or have seen any good roles around Supportlandia, please comment or DM Rachel directly!

New Bad Job Bingo is up, and it turned into an all-AI-companies edition without me planning it that way — because that's just the state of who's getting funded right now. This week I rated: → A $55k Customer Success role described as the "center of everything" → An AI company that appears to be ignoring U.S. salary transparency laws → An AI website page so dystopian it opens in a dark, empty corridor → One legitimately great robotics support job As always, a job in a "bad" category doesn't mean don't apply — it means go in with your eyes open and know what you're signing up for. https://supporthuman.cx/p/15jun26-bad-job-bingo

New Bad Job Bingo is up, and it turned into an all-AI-companies edition without me planning it that way — because that's just the state of who's getting funded right now. This week I rated: → A $55k Customer Success role described as the "center of everything" → An AI company that appears to be ignoring U.S. salary transparency laws → An AI website page so dystopian it opens in a dark, empty corridor → One legitimately great robotics support job As always, a job in a "bad" category doesn't mean don't apply — it means go in with your eyes open and know what you're signing up for. https://supporthuman.cx/p/15jun26-bad-job-bingo

Remember that I'm a dummy and you’ll have to look for the emailed newsletter in your Spam folder this week. Fixed for next week, though!

I’m back from a break, so this week’s Roundup is a little lighter — but there's still plenty to talk about. → Zendesk broke a loyal 10-year customer’s portals and 4x’d their price, so TradeCore replaced them in 48 hours → Meta’s AI support agents handed high-profile Instagram accounts to hackers who just… asked → ADPList’s CEO and Elon Musk keep the asshole-of-the-week theme alive → A stacked Good News section (so many of you are thriving I had to hold some for next week) → Great reads from Bee Gagliardi, Sarah Betts, and Latesha Byrd → I finally launched Footnotes as a perk for paying subscribers Read it here: https://supporthuman.cx/p/12jun26-roundup

This week's Bad Job Bingo is a special occasion: the first all-reader-submitted, all Seriously Maybe Don't issue. (it's short but mighty?) We've got a company personally responding to their own Glassdoor reviews (and somehow making things worse), a couple of period companies being messy, and a listing from a company that may or may not actually exist. The theme, if there is one: workers are paying attention, submitting these listings, and asking questions. You should too! You can always submit a job at the website or the Job board -- there's a good chance it'll end up in the newsletter. https://supporthuman.cx/p/08jun26-bad-job-bingo

This week's Bad Job Bingo is a special occasion: the first all-reader-submitted, all Seriously Maybe Don't issue. (it's short but mighty?) We've got a company personally responding to their own Glassdoor reviews (and somehow making things worse), a couple of period companies being messy, and a listing from a company that may or may not actually exist. The theme, if there is one: workers are paying attention, submitting these listings, and asking questions. You should too! You can always submit a job at the website or the Job board -- there's a good chance it'll end up in the newsletter. https://supporthuman.cx/p/08jun26-bad-job-bingo