(How long is an intro supposed to be and why am I overthinking it?๐ )
Hey friends, Iโm Nick and I like to help people.
It's wonderful to see, and be part of, growing communities like this dedicated to what we do.
Iโve been in the support world for 20 years, starting on the front lines doing bench tech work and now focusing on leading teams + architecting systems.
My work centers on AI, automation, and integrations to make CX and EX smarter and more human.
I love helping people, and building better support experiences is how I get to do that.