Hey @channel, stoked to announce a new masterclass - not a webinar. Anything but a webinar, really, when it's this stellar group of CX pros led by mercer!
Join us for this practical, data-driven Masterclass where we break down exactly how CX leaders can connect their efforts to real business outcomes. We’ll show you how to speak the language of the C-suite and back up your strategies with numbers that matter.
What you’ll learn:
How to calculate Customer Lifetime Value (CLTV) and use it to quantify CX impact
The financial effect of reducing churn—and how to model it
How improving CX can lift Average Order Value (AOV)
Tactics for translating CX metrics into revenue-based KPIs your execs care about
📆 July 31st
🔗 Signup here: https://lnkd.in/g5JXv9Zc
