Conveying CX Value: Join Our AI ROI Discussion!

If I had a dollar for every time I had someone ask me what's the best way to convey CX's value to other teams, I would be a millionaire. Having the right vocabulary to talk about the value of what you bring to the table is HUGE. That's why I'm so stoked about getting to chat with my amazing friends Mario Guisado, Jordan Pedraza, and Fernando Duarte about the ROI of AI, and how to leverage it for CX's benefit. Here's where they're coming from: Mario has been responsible for articulating the *expected* ROI of AI tools, specifically AI-enabled knowledge bases, and then running through evaluation and implementation. Jordan *just* finished an AI implementation and is deep in the weeds of cost per ticket calculations, as well as metrics on customer experience and efficiency. Fernando Duarte s AI experience goes back two years, and he's got tons of insights to share. He started with copilot in 2023, rolled out a generative chatbot in 2024, and launched voice AI this year. Containment, per his recent post, is already over 70% in chat and around 45% in voice. They are all so smart and will have such amazing things to share, I am sure, especially if you are looking for leading and lagging indicators for success. So, please join us: https://www.partnerhero.com/events/demystifying-ai-roi