Weekly Customer Support and AI News Roundup: Zendesk Issues, Meta Hackers, ADPList Drama, and More

I’m back from a break, so this week’s Roundup is a little lighter — but there's still plenty to talk about. → Zendesk broke a loyal 10-year customer’s portals and 4x’d their price, so TradeCore replaced them in 48 hours → Meta’s AI support agents handed high-profile Instagram accounts to hackers who just… asked → ADPList’s CEO and Elon Musk keep the asshole-of-the-week theme alive → A stacked Good News section (so many of you are thriving I had to hold some for next week) → Great reads from Bee Gagliardi, Sarah Betts, and Latesha Byrd → I finally launched Footnotes as a perk for paying subscribers Read it here: https://supporthuman.cx/p/12jun26-roundup