Promote ItWeekly Summary: Highlights from Customer Support Leaders' EmailsConor Pendergrast··View in SlackShare👋 I send a short email to customer support leaders every weekday, and summarise here every Friday. Here's what I shared in the last week: 135 - Podcast: Intercom's The Ticket: "The First Time Should Be The Last Time"136 - The one question to ask when Fin gets it wrong137 - The surprising effect of getting your AI agent right138 - What are you measuring now?Interested in getting future emails? Use the link in the thread 🧵 to join the list