Yeah and I had two mommas so you can guess how many times I heard that I was special
I feel so special
I may have asked this, but are people like me vendors or members?
They're not allowed to :)))))
That note from Spotify is (probably) because of the Apple App Store tax and restrictions
Hey Maggie, nice to see you again!
✉️ https://www.customersuccess.cx/daily
👋 I send a short email to customer support leaders every weekday, and summarise here every Friday. Here's what I shared in the last week:
203 - Making the most of your quiet season
204 - Off-topic, but still about your quiet season
205 - How Pupil Progress lifted Fin from 55% to 75% resolution in 2 months
206 - When your customers don't trust your Fin AI Agent
207 - What has helped build trust with your customers?
Interested in getting future emails? Use the link in the thread 🧵 to join the list.
198 - Quick wins as filler
199 - The sand in your jar
200 - How a small team turned Intercom + AI into a Customer Success engine
201 - The Heart in the Machine: Human-Centred AI in Customer Support
202 - Your quiet season
