Hey Maggie, nice to see you again!
✉️ https://www.customersuccess.cx/daily
👋 I send a short email to customer support leaders every weekday, and summarise here every Friday. Here's what I shared in the last week:
203 - Making the most of your quiet season
204 - Off-topic, but still about your quiet season
205 - How Pupil Progress lifted Fin from 55% to 75% resolution in 2 months
206 - When your customers don't trust your Fin AI Agent
207 - What has helped build trust with your customers?
Interested in getting future emails? Use the link in the thread 🧵 to join the list.
198 - Quick wins as filler
199 - The sand in your jar
200 - How a small team turned Intercom + AI into a Customer Success engine
201 - The Heart in the Machine: Human-Centred AI in Customer Support
202 - Your quiet season
I send a short email about customer support every weekday, and summarise here every Friday. Here's what I shared in the last week:
170 - When AI and support don’t sync, even earplugs can cause a headache
171 - What could have helped with Loop?
172 - Support Stack E02: How Supportman stopped paying for “free ChatGPT” users
173 - Shift your lens
174 - AI ≠ no humans
Ah that's amazing! Tomorrow's will have a link to the Support Stack series too, which is about real Intercom setups
👋 I send a short email about customer support every weekday, and summarise every Friday. Here's what I shared this week:
165 - Use seasonal bumps as a helpful milestone
166 - You don't need to solve everything, but you can influence it
167 - How to fix “It’s broken” conversations: Support Stack E01 with Jen Weaver
168 - It's worth finding those quick wins
169 - Your copy-pasteable quick Guidance win
