✉️ https://www.customersuccess.cx/daily
I send a short email about customer support every weekday, and summarise here every Friday. Here's what I shared in the last week:
170 - When AI and support don’t sync, even earplugs can cause a headache
171 - What could have helped with Loop?
172 - Support Stack E02: How Supportman stopped paying for “free ChatGPT” users
173 - Shift your lens
174 - AI ≠ no humans
Interested in getting future emails? Use the link in the thread 🧵 to join the list.
Ah that's amazing! Tomorrow's will have a link to the Support Stack series too, which is about real Intercom setups
👋 I send a short email about customer support every weekday, and summarise every Friday. Here's what I shared this week:
165 - Use seasonal bumps as a helpful milestone
166 - You don't need to solve everything, but you can influence it
167 - How to fix “It’s broken” conversations: Support Stack E01 with Jen Weaver
168 - It's worth finding those quick wins
169 - Your copy-pasteable quick Guidance win
Hey and welcome Chris!
✉️: https://www.customersuccess.cx/daily
It’s Friday already! I send a short email about customer support every weekday, and summarise every Friday. Here’s what I shared this week: • Quiet work needs recognition — https://app.bentonow.com/share/6bgEG0V4rnJVlD • Support Stack: Coming next week — https://app.bentonow.com/share/XDpMGkAZYnlV1j • Why I’m making Support Stack — https://app.bentonow.com/share/1RpmQNmZYGo84b • Your job for today is to set up Fin Guidance to use the info already in Intercom — https://app.bentonow.com/share/W28ZzggeazP91X • Your daily conversation review process — https://app.bentonow.com/share/0lJynX2dlGa7Lj • Want a template for your daily Fin review process? — https://app.bentonow.com/share/eB0AGVr3XGKVwq • There are 112 days until January 1st, 2026 — https://app.bentonow.com/share/APkqzDe0NGDY6Z • Cut yourself a break in the short term — https://app.bentonow.com/share/R0rpQqVbgn4YqJ Interested in getting future emails? Use the link in the thread 🧵 to join the list
I send a short email to customer support leaders every weekday, and summarise here every Friday. Here's what I shared in the last week:
152 - How long would your support hold up without you?
153 - Intercom's CX-specific AI that learns from every success
154 - What if you’ve already hit your local maximum?
155 - When "Good Enough" Is Actually Great
156 - Need help finding the next focus area for your Intercom setup?
