New Series: Exploring Viable Zendesk Alternatives in Support Tools

We've started a new series looking at challengers to the big players in the support tools world. Kicking it off with a platform who have caused a stir with some punchy marketing but is their product a viable Zendesk alternative? (spoiler: yes I think this is great) https://www.youtube.com/watch?v=TvEuzONIjlk&list=PLKv1J56Pt5bs3VCCIiihh90hwU3KnBONM