Zendesk Acquires Forethought, Intercom Raises Funding, Meta AI Layoffs & Support Industry Insights Roundup

New Roundup dropped (and I am of course late to posting about it) Short version: Zendesk bought Forethought, Intercom raised a lot of money for AI, Meta might lay off a lot of people because of AI, and I've now written about AI four weeks in a row against my will. Longer version: https://supporthuman.cx/p/13mar26-roundup (also please go take Ines van Dijk's research survey if you've worked in support recently — it's about something we don't talk about enough)