New Support Stack Episode: How to Use the Operator Memory Feature for Effective AI Knowledge Management

New Support Stack episode: I sat down with Dawn Perrott, AI Knowledge Manager at Fin (formerly Intercom), on the one Operator feature most beta users miss — memory. She walks through what to save (style guide, content readiness framework, naming conventions), what to keep out (vague rules, product info that already lives in your knowledge base), and the "echo principle" for FAQs, shown live on a real article. If you own Fin content or a help centre, it's a properly practical watch! 📡 Watch here