Weekly Customer Support Highlights and Email Signup Information

Hiya everyone. Maybe you missed that I send a short email about customer support every weekday, and summarise every Friday. Here's what I shared this week:

109 - Recognising the quiet work
110 - Support work is strategy work
111 - Should you recognise, or validate, that strategic work?
112 - Learning from Help Scout's 1:many customer education on Live Chat with Jen Weaver
113 - You have to know your customers and meet them where they are

Interested in getting future emails? Use the link in the thread 🧵 to join the list

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