SupportHuman April 3 Roundup: Deon Nicholas’ Viral April Fool’s Rap, Oracle Layoffs, Anthropic Chaos & AI Research

New Roundup out! Quick shoutout: Deon Nicholas (ElevateCX fave and Forethought co-founder) made the newsletter this week, this time for his extremely committed April Fool's Day post announcing he's leaving tech to become a rapper. Full issue also covers Oracle's layoffs, Anthropic's chaotic week, AI and customer service research, and more: supporthuman.cx/p/03apr26-roundup