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Weekly Customer Support Highlights and Insights

Conor Pendergrast

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👋 I send a short email about customer support every weekday, and summarise every Friday. Here's what I shared this week:

165 - Use seasonal bumps as a helpful milestone
166 - You don't need to solve everything, but you can influence it
167 - How to fix “It’s broken” conversations: Support Stack E01 with Jen Weaver
168 - It's worth finding those quick wins
169 - Your copy-pasteable quick Guidance win

Interested in getting future emails? Use the link in the thread 🧵 to join the list.

3 comments

· Sorted by Oldest

Conor Pendergrast
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✉️ https://www.customersuccess.cx/daily
Hannah White
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I’m so glad I came across this today! This will be a big help for me. I’m our support lead and manage our Fin implementation. It’s been really successful so far but we’ve gor aggressive goals to expand on that and to develop our use of ai as an ops department overall. I look forward to reading these daily tips :)
❤️1
Conor Pendergrast
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Ah that's amazing! Tomorrow's will have a link to the Support Stack series too, which is about real Intercom setups
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