Weekly Customer Support Summary and Insights

It’s Friday already! I send a short email about customer support every weekday, and summarise every Friday. Here’s what I shared this week: • Quiet work needs recognition — https://app.bentonow.com/share/6bgEG0V4rnJVlD • Support Stack: Coming next week — https://app.bentonow.com/share/XDpMGkAZYnlV1j • Why I’m making Support Stack — https://app.bentonow.com/share/1RpmQNmZYGo84b • Your job for today is to set up Fin Guidance to use the info already in Intercom — https://app.bentonow.com/share/W28ZzggeazP91X • Your daily conversation review process — https://app.bentonow.com/share/0lJynX2dlGa7Lj • Want a template for your daily Fin review process? — https://app.bentonow.com/share/eB0AGVr3XGKVwq • There are 112 days until January 1st, 2026 — https://app.bentonow.com/share/APkqzDe0NGDY6Z • Cut yourself a break in the short term — https://app.bentonow.com/share/R0rpQqVbgn4YqJ Interested in getting future emails? Use the link in the thread 🧵 to join the list